Technical Support
We aim to respond to most support requests within 48 hours on business days. This page covers support, subscription help, Apple Watch troubleshooting, and privacy-related contact paths.
技术支持
我们通常会在工作日 48 小时内回复大部分支持请求。本页面覆盖技术支持、订阅帮助、Apple Watch 排查以及隐私相关联系路径。
Contact
- Email: hello@deepraise.tech
- Use the same mailbox for support, privacy, and account-related requests.
- Languages: English, Simplified Chinese
联系渠道
- 联系邮箱：hello@deepraise.tech
- 支持、隐私和账号相关请求可统一发送到同一个邮箱。
- 支持语言：英文、简体中文
What to Include
- Your app version and device model.
- Whether the issue is on iPhone, Apple Watch, or both.
- Your account email or Sign in with Apple context if relevant.
- Screenshots, reproduction steps, and subscription status if applicable.
来信建议包含的信息
- 应用版本和设备型号。
- 问题发生在 iPhone、Apple Watch，还是两者都有。
- 如有需要，请提供账号邮箱或“通过 Apple 登录”的相关信息。
- 若与订阅或故障有关，请附上截图、复现步骤和当前订阅状态。
FAQ
Health data does not appear
- Open iOS Settings > Privacy & Security > Health > Fitnova, and allow the requested data types.
- Open Apple Health app and confirm data is available for the same date range.
AI insight is unavailable
- Check network connection and retry in a few seconds.
- Temporary provider failures may happen; the app can switch providers when available.
I cannot restore purchases
- Make sure you are signed in with the same Apple account used for the purchase.
- Open the membership screen in Fitnova and try Restore Purchases again.
- If the issue continues, include your storefront region and purchase timing when contacting support.
Apple Watch sync is delayed
- Keep Bluetooth on and both devices unlocked for a short time.
- Open Fitnova once on both iPhone and Watch to trigger sync.
常见问题
健康数据没有显示
- 请前往 iOS 设置 > 隐私与安全性 > 健康 > Fitnova，确认所需权限已开启。
- 请在 Apple 健康 App 中确认同一时间范围内确实存在数据。
AI 洞察暂时不可用
- 请检查网络后稍后重试。
- 个别模型服务可能短暂波动，应用会在可用时切换提供方。
无法恢复购买怎么办
- 请确认当前登录的是购买订阅时使用的同一个 Apple 账户。
- 请打开 Fitnova 的会员页面，再次尝试“恢复购买”。
- 若问题持续，请在联系支持时附上商店地区和购买时间。
Apple Watch 同步延迟
- 请保持蓝牙开启，并让两台设备短时间保持解锁状态。
- 在 iPhone 与 Watch 各打开一次 Fitnova，可触发同步。